Shipping policy

Last Updated: September 6, 2026

At Arnesha Wigs, we work to process and deliver your order as quickly and reliably as possible.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing times may be longer during:

Holidays.
Major sales and promotions.
Product launches.
High-volume shopping periods.
Unexpected operational or carrier delays.

If there is a significant delay affecting your order, we will make reasonable efforts to communicate with you.

2. Shipping Times

After your order has been processed and shipped, estimated delivery times depend on the destination, shipping method, and carrier.

Estimated shipping times are not guaranteed delivery dates.

Carrier delays, severe weather, incorrect addresses, customs processing, holidays, and other circumstances outside our control may affect delivery.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your address before submitting your order.

If you realize that your shipping address is incorrect, contact us immediately at support@arneshawigs.shop.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

4. Tracking Information

When available, tracking information will be provided to the email address associated with your order after your package has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

5. Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If tracking indicates that a package is delayed, customers should first allow the carrier's estimated delivery window to pass and may contact the carrier directly for additional information.

If your package appears to be lost, please contact us at support@arneshawigs.shop so we can assist with investigating the shipment.

6. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members, neighbors, or building management if applicable.
Contact the shipping carrier.
Contact Arnesha Wigs if the package remains missing.

We may request additional information before determining an appropriate resolution.

7. Incorrect Address

If an order is returned to us because the shipping address provided at checkout was incorrect or incomplete, the customer may be responsible for additional shipping costs required to resend the package.

8. International Shipping

International shipping availability, costs, delivery times, customs procedures, duties, and taxes may vary by destination.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International shipments may experience delays due to customs processing.