Refund policy

Last Updated: September 6, 2026

Thank you for shopping with Arnesha Wigs. We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the following return and refund policy.

1. Return Eligibility

We accept eligible returns within 14 days of the date your order was delivered.

To qualify for a return, the wig must:

Be unused and unworn.
Be in its original condition.
Have all original tags, lace, packaging, and accessories intact.
Not have been cut, colored, dyed, bleached, washed, brushed excessively, or otherwise altered.
Not have been exposed to smoke, perfume, oils, makeup, or other odors.
Be returned in the original packaging whenever reasonably possible.

For hygiene and health reasons, wigs that have been worn, altered, or otherwise used may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return:

Wigs that have been worn or installed.
Wigs with cut, trimmed, bleached, tinted, or altered lace.
Custom-made or personalized wigs, unless they arrive damaged or defective.
Items damaged after delivery due to customer handling or improper care.
Clearance or final-sale items, where clearly identified as final sale at the time of purchase.
Gift cards.
Items that do not meet the return-condition requirements described above.

3. How to Request a Return

Before sending anything back, please contact us at:

Email: support@arneshawigs.shop
Phone: +1 531-278-6473

Please include:

Your full name.
Order number.
Email address used to place the order.
Reason for the return.
Photos or videos if the item is damaged, defective, or incorrect.

Do not send a return to our business address until our customer service team has provided return instructions.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your wig arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at support@arneshawigs.shop.

Please provide clear photographs or video showing the issue and the original packaging when applicable.

If the issue is verified as an error or defect on our part, we may offer a replacement, exchange, refund, or other appropriate resolution.

5. Return Shipping

Unless the return is due to our error, such as sending the wrong item, the customer is generally responsible for return shipping costs.

We strongly recommend using a trackable shipping service when returning an item. Arnesha Wigs is not responsible for returned packages that are lost or damaged during return transit.

If the return is caused by our error or a verified product defect, we will provide appropriate instructions regarding return shipping.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

7. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you would like to request an exchange, contact us at support@arneshawigs.shop before returning your item.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests submitted before an order has been processed or shipped. Once an order has entered processing or has shipped, cancellation may no longer be possible.

9. Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect address, failure to collect the package, or another issue caused by the customer, any refund may be reduced by applicable shipping or return costs.

Customers are responsible for providing an accurate and complete shipping address at checkout.

10. Policy Changes

Arnesha Wigs reserves the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated effective date.